Pure Casino Data Privacy Policy

Privacy and security are core requirements in Canada, and we treat them that way.

At Pure, we set clear rules for how we collect, use, and protect personal information. From the moment you register, the details you provide are protected with end-to-end encryption, in line with Canadian legal requirements.

We also tightly restrict access, monitor activity continuously, and document key actions. These controls reduce the risk of unauthorised access while keeping your account practical to use.

Security Safeguards

We protect player data with layered safeguards across login, gameplay, and payments. Automated controls monitor access and allow entry only to authorised staff.

For deposits and withdrawals in CAD, transactions are routed through PCI DSS-certified gateways. Before any funds can move, multi-factor authentication is required to help block unauthorised payment attempts.

Anti-fraud algorithms run in real time and flag unusual behaviour quickly. If a session looks suspicious, we can pause activity until the account owner confirms the actions.

You can also adjust notification settings so only the events you care about trigger alerts. This keeps notifications useful without constant interruptions.

• Encrypt data in transit and at rest, including sensitive account details.
• Use tiered authentication and logging for staff access to records.
• Apply real-time monitoring to spot suspicious sessions and payments.
• Support two-step verification and encourage regular password changes.

Information We Collect

We collect information only through defined interactions with the platform. Different actions create different records, and each category follows specific storage and access rules.

When you sign up, we ask for essential identity and contact details. This includes full name, date of birth, email address, phone number, and home address.

When you complete a financial transaction, we process the payment details needed to complete deposits and withdrawals. This can include card numbers, e-wallet IDs, or bank account numbers.

We also monitor browsing and technical activity to improve services and identify issues. This may include IP addresses, browser type, device ID, operating system details, access times, and logs of page interactions.

All personal information is submitted through secure HTTPS forms, which helps prevent others from viewing data during transmission.

Transaction data such as balances, deposits, and withdrawals is stored in databases that meet Canadian regulatory standards. Access is limited to authorised personnel using tiered authentication.

Access to User Records

We limit who can view personal information and track access carefully. Only staff with defined duties—such as customer support specialists or data management officers—can access user records.

Access levels match job responsibilities so data is not exposed without a clear need. Each request to view customer records is logged with a unique ID, the date and time, and the responsible team member.

Automated alerts notify data protection officers about unusual or repeated access attempts. Regular security audits help confirm that only authorised team members can open sensitive files.

For deposits and withdrawals in CAD, transaction information remains encrypted and is available only to authorised financial staff and partners required for payment processing. Marketing and other departments cannot view these private transactions.

Retention periods vary by record type. Payment records are kept as long as required by anti-money laundering laws, while account profiles remain active until you close them or local authorities require closure.

Your Data Controls

You control key parts of your data through account tools and secure support options. From your dashboard, you can review and update the information linked to your account.

You can also change marketing communication preferences and adjust data-sharing settings. If you want to limit processing beyond legal requirements, use account preferences to manage those choices.

To request a copy of your stored personal records, log in and open “My Data.” Use the export option, and we prepare downloadable files within 72 hours to protect privacy and follow handling rules.

If you want to delete your account or specific information, submit a written request using the secure support form. We complete deletion within 30 days unless laws require retention of transaction or identity records.

Before final account erasure, withdraw any remaining balance in CAD. After deletion completes, balances cannot be recovered.

When changes or corrections require staff assistance, we verify identity using multi-factor authentication. As required by Canadian regulatory authorities, changes, deletions, and downloads are logged and can be audited.

Requests & response timelines

Data Sharing Limits

We share player data with third parties only in defined situations, including legal requirements, payment processing, technical support, or fraud prevention.

When sharing is necessary, we limit the information to what the partner needs for the specific task. Payment gateways, KYC verification providers, and anti-fraud systems receive only the data required to verify eligibility, process CAD transactions, detect suspicious activity, or resolve technical problems.

Outside these situations, we require clear user permission unless a public authority requests information. If a provider operates outside Canada, we apply strict contractual obligations and data transfer checks to protect customer rights.

For help with access requests, corrections, exports, or data-sharing preferences, use the support widget after you log in. If you prefer to review your settings first, start in your dashboard and adjust security and sharing options.

Minimum Age Requirement

This website is intended for users aged 18 and older.