Pure Casino Responsible Gaming Policy
At Pure, responsible gaming means keeping entertainment safe, fair, and easy to understand in Canada. You should feel secure while playing online, and our platform is built to support that with clear rules, practical controls, and straightforward information at every step.
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We also keep promotions transparent, with terms that explain requirements and limits. If you’d rather avoid extra conditions, you can simply choose not to use bonuses. This flexibility helps you decide what fits your play style and comfort level.
- Review your activity regularly using account statistics and summaries.
- Set limits that match your entertainment budget in CAD.
- Use breaks early instead of waiting for stress to build.
- Reach out for guidance if play stops feeling enjoyable.
Time, Spending & Break Controls
Time and spending controls are most helpful when they are simple to apply and easy to follow. You can set deposit limits and net loss limits by day, week, or month, and you can also manage session time. If you want more structure, reminders can prompt you after a chosen amount of time or spending.
Cooling-off and self-exclusion tools are available from your profile without complicated steps. A cooling-off pause is designed for shorter breaks, while self-exclusion can block access for longer periods. During a break, you can still view key account information and arrange withdrawals, helping you stay in control of your funds.
Main Control Options
| Control | Min–Max (CAD) | How It Works |
|---|---|---|
| Deposit limits (daily/weekly/monthly) | $ to $ | Each account holder can set limits at any time; enforced right away or at the start of the next cycle (depending on platform rules). |
| Net loss limits (daily/weekly/monthly) | $ to $ | Set a cap on how much you can lose over a chosen period; intended to keep activity within your comfort zone. |
| Session length limits / Session Timers | — | Keeps track of time spent without stopping and encourages breaks; customers can also see time spent logged in. |
| Cooling-off (time-out) period | — | Set for a few days to a few weeks; during the pause users can’t make new deposits or place bets, but can still view account info and set up withdrawals. |
| Self-exclusion | — | Temporarily or permanently blocks the profile; can usually choose 6 months, 1 year, or an open-ended period; requests to shorten the period will not be accepted. |
| Spending-limit alerts & reminders | $ to $ |
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| Self-assessment surveys | — | Standardised surveys encourage regular check-ins to reflect on how you play and how you feel about it. |
| Access to third-party support | — | Connects users with independent advisors who are experts in managing risk for recreational gambling; support can also connect users with local Canada help groups. |
Self-Assessment Check-Ins
Self-assessment is a practical way to confirm whether play still feels balanced. We provide surveys and guidance tools that help you reflect on how you play and how you feel about it, without needing to speak with an agent. Combined with account statistics, these check-ins can help you spot patterns early.
We also use monitoring and alerts to identify potential risk signals, such as sudden increases in spending or repeated attempts to raise limits. If signs suggest growing risk, you may be encouraged to pause, apply stronger controls, or connect with trained support staff.
- Use reminders to prompt a pause after extended play.
- Compare recent deposits, wagers, and time logged in.
- Set limits once, then avoid changing them impulsively.
- Choose a cooling-off break if you need a reset.
Fairness, Security & Support in Canada
Fair play matters, and our operations are designed around verified randomness and clear game information for Canadian players. Game outcomes are determined by independently certified random number generators, and they are tested every month by third-party labs. Dispute resolution channels are kept up to date, so complaints are handled under established rules.
We also focus on security and privacy in Canada, from account creation through withdrawals. New accounts go through multi-level identity checks, and access to sensitive areas is protected with two-factor authentication and strong password policies. As required by Canada law, personal and transaction data stays private and is not shared without permission.
For data protection, we use SSL/TLS protocols with at least 256-bit encryption, alongside firewalls and intrusion detection systems. Payments in CAD are handled by certified gateways that follow PCI DSS standards, with tokenisation helping protect card and balance information. If suspicious access is detected, we notify users with clear steps to secure their accounts.
This website is intended for users aged 18 and older. To keep play healthier, start by setting limits and checking your dashboard history. If you need more structure, our support team is available 24/7 in Canadian and English to help you understand controls and find suitable resources.