Pure Casino Terms & Conditions
We keep play clear, fair, and controlled in Canada. These terms explain what to expect before you register, add funds in CAD, or request a withdrawal.
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Understanding how accounts, promotions, and payouts work helps prevent delays and supports responsible play.
Eligibility & Account Verification
We complete eligibility checks to protect the platform and meet Canadian requirements. Your account details must be accurate, complete, and consistent across all submissions.
All account holders must confirm their age and provide proof of identity and residence. Only people aged 18 or older can use this service.
To comply with Canadian law, each person or household may hold only one profile. Providing false information may result in immediate suspension and a permanent ban.
Identity Verification Essentials
- Upload a clear photo of a valid passport, national ID card, or driver’s license.
- Provide proof of address from a recent utility bill or bank statement, dated within three months.
- Confirm your payment method with a screenshot or photo showing only the last four digits.
After logging in, open the verification section in your profile. Upload high-quality images and wait for confirmation; in most cases, verification completes within 24 to 48 hours.
If a file is rejected, confirm it is valid, unexpired, and matches your account details. Reviews can take longer when documents are missing, unclear, or inconsistent.
We store personal information securely in line with Canadian law and data protection rules. Keep your credentials and documents private to prevent misuse.
Deposits, Withdrawals & Processing
Deposit and withdrawal options depend on the method you choose. Minimum and maximum transaction limits may vary by provider, and the applicable limits are shown during the wallet flow.
Step-by-step guidance is available in your profile dashboard. Verification is required before you can withdraw CAD winnings.
Withdrawals are processed to the same method used for the deposit. This helps keep transactions secure and reduces fraud risk.
What Impacts Payout Timing
Each withdrawal request enters a pending review stage. This period usually lasts up to 72 hours, depending on your payment method and account security checks.
Once approved, delivery follows the provider’s schedule. Bank transfers can take up to five business days, while e-wallets typically settle within 24 hours.
Withdrawal Steps Summary
- Open your wallet and choose bank transfer, e-wallet, or card (if available).
- Enter the amount in CAD; the minimum and maximum are displayed.
- Wait for review, then allow time for the provider timeline after approval.
Requests below the stated minimum cannot be processed. When possible, keeping deposits and withdrawals on the same method can reduce additional checks.
Withdrawal Limits & Timing Overview
| Process Step | Amounts & Limits (CAD) | Typical Timing |
|---|---|---|
| Age & identity verification (required before financial review) | The minimum and maximum amounts are clearly shown. | Transactions involving $ will be frozen until age verification is completed. |
| Withdrawal request status checks (pending review + wagering must be finished) | Daily Limits: Users can ask for up to [DAILY_LIMIT] $ every day. | This window usually lasts up to 72 hours. |
| Post-approval payout movement (provider schedule) |
|
Time to process: Once approved, the money moves according to the provider's schedule. |
| Confirmation wait (typical completion window) | Amount to Enter: Type in the amount of money you want to send in $. | Wait for confirmation; in most cases, the process is done in 24 to 48 hours. |
| Large-amount handling (manual approval + extra ID checks) | For bigger amounts, you need to get manual approval and go through extra identification checks. | Approval will take longer if the submissions don't match or are missing. |
| Bonus wagering example (must complete before payout request) | For instance, if you have a 100 $ bonus and a 30x multiplier, you need to bet 3,000 $ in total before you can ask for a payout. | Wagering Status: You must finish any wagering that is still open before you can start a withdrawal. |
| Dispute escalation (regulator / approved ADR) | Tell us if the problem has to do with $ balance differences, bonus credits, or withdrawal status. | Customer service representatives are available 24/7 to answer questions or concerns. |
| Responsible gambling self-limitation tools (deposit limits, session clocks, cooling-off) | For instance, a user can set a maximum amount in $ for deposits or limit the total losses and bets to a certain amount over a certain period of time. | When you turn on these responsible choice settings, your account changes right away and can't be changed back until the chosen term ends. |
Fair Play & Bonus Conditions
We follow a fair entertainment policy based on verified game algorithms. These systems are checked and approved by third-party auditors to confirm unbiased outcomes.
Users agree not to cheat, coordinate with others, or exploit technical issues. Game results cannot be altered or influenced.
Bonus Rules to Know
Before activating a bonus, Canadian users should review the wagering requirements. These rules determine how many times a bonus amount must be played through before you can withdraw CAD.
If requirements are not met, bonus funds and related winnings may be removed. Monitoring progress in your profile dashboard helps you stay on track.
- Rollover multipliers commonly range from 20 to 50 times.
- Slots usually count for 100%, while table games may contribute little or nothing.
- Single-bet limits are typically between 5 and 10 $ during active promos.
- Bonus time limits are often between 7 and 30 days after activation.
Keeping Bonus Play Compliant
- Read the full bonus policy before you sign up.
- Select eligible games that contribute most toward turnover requirements.
- Stay within the maximum bet limit while promotional credits are active.
- Request a withdrawal only after the wagering indicator shows completion.
Any open wagering must be completed before a withdrawal can be processed. If you are unsure, support can confirm what is still active on your account.
Responsible Play Tools & Support
We provide self-limitation tools to help you stay in control. Deposit limits, session clocks, and cooling-off periods are available in your user dashboard.
Once enabled, responsible choice settings take effect immediately and cannot be reversed until the selected term ends.
Dashboard Controls You Can Set
- Set deposit limits and cap total losses and bets over a chosen period.
- Turn on session reminders to track time during active play.
- Request a time-out lasting from 24 hours to several weeks.
- Use self-exclusion for a set period or permanently, as required by Canadian law.
During a time-out, you cannot log in or take part in gaming activity, including deposits or withdrawals. If you need help applying limits, support can guide you through the available options.
Account Security Guidelines
Protecting your login helps safeguard your CAD balance and personal information. Use a strong password, avoid public Wi‑Fi, and log out completely after each session.
Change your password every 90 days and never share it, including with support staff. If available, enable 2FA for an extra verification step.
Review your login history and report suspicious access attempts promptly through support channels. Avoid browser add-ons or third-party software that requests your credentials.
Support Requests & Dispute Process
Customer service representatives are available 24/7 to answer questions or concerns. For issues involving bonuses, account activity, or CAD transfers, a structured dispute process helps keep updates clear.
- Record key details, including dates, reference numbers, and your account ID.
- Contact support via live chat or email from your account dashboard.
- Complete identity validation before any financial matter is reviewed.
- If unresolved within 7 working days, request escalation to compliance.
- If still open, request a reference number and approach the appropriate Canadian body.
Keep written records of exchanges and ensure your contact details remain accurate. If you would like to proceed, start by registering and completing verification first.